Home / Wholesale FAQ

ORDERING

 

Is there a minimum order requirement?

All wholesale orders must contain at least 12 journals. Orders may be made in any increment of four journals that is equal to or greater than 12 (i.e. 12 journals, 16 journals, 20 journals, etc.). We do not require that you order in case packs, and you may mix and match journals to create your perfect order.

Not sure if Promptly Journals are right for your store? Promptly offers a one-time order of 4 journals for all new accounts. Please note that this offer is valid only for new accounts, and pricing may vary from regular wholesale. Contact product@promptlyjournals.com for more information.

 

Do you offer floor samples?

Promptly Journals offers your store up to two complimentary journal samples (one Childhood History and one Adoption History), twice per year with your purchase of 12 journals or more. Sample journals are intended to be used for display purposes in your store, and are not intended for resale. Please contact product@promptlyjournals.com to request samples with your order.  

 

How do I place an order?

Please refer to our Placing an Order page for ordering instructions. 

 

SHIPPING

 

Who pays for shipping my order?

Promptly Journals does not offer free shipping, and shipping charges will be assessed for all wholesale orders. These charges will be included in your invoice, and will be provided prior to shipping your order.

 

How quickly will I receive my order?

Promptly Journals makes every effort to ship wholesale orders within three business days of receiving payment. Time in transit may vary between five and ten days depending on shipping method. For information regarding a specific shipment, please contact product@promptlyjournals.com.

 

What if I receive the wrong item, or there is an error in my shipment?

We make every effort to ensure each order is accurate. In the case that you notice an error in your shipment, please contact us at product@promptlyjournals.com and we’ll take care of the problem right away.

 

RETURNS

 

What if I receive a damaged product?

Promptly Journals guarantees all products against defects. If you receive product you believe to be damaged or defective, please contact product@promptlyjournals.com for return instructions.

 

 What if I’m unhappy with the products or they don’t sell in my store?

All wholesale orders are final sale. In the case that you receive damaged or defective product, we will gladly offer you a replacement.

Not sure if Promptly Journals are right for your store? Promptly offers a one-time order of 4 journals for all new accounts. Please note that this offer is valid only for new accounts, and pricing may vary from regular wholesale. Contact product@promptlyjournals.com for more information.

 

SALES

 

Can I sell Promptly Journals on my website?

As an approved Promptly Journals reseller, you are permitted to sell Promptly products on your privately-hosted website (i.e. babystore.com) and in your brick and mortar store. For more information on approved and restricted sales channels, please review our wholesale policies.

 

Can I sell Promptly Journals on a third-party website (like Amazon.com)?

Promptly Journals does not permit the resale of its products on any third-party websites, including (but not limited to) Amazon, Jet, Quidsi, or Walmart.com. For more information on approved and restricted sales channels, please review our wholesale policies.